Refund Policy

At VPSEdge, we strive to provide high-quality services and ensure customer satisfaction. Please review our Refund Policy below to understand your rights and options regarding refunds.

1. Eligibility for Refunds

Subscription Services: Refunds are available within 30 days of the initial purchase if you are dissatisfied with our services.
Setup Fees: Non-refundable, as they cover initial configuration and onboarding costs.
Partial Refunds: May be issued for unused portions of prepaid services, at our discretion.

2. Non-Refundable Services

The following services are not eligible for refunds:

Domain Registrations: Once registered, domains cannot be refunded.
Custom Configurations: Services tailored to specific client needs.
Violation of Terms: Services terminated due to violations of our Terms and Conditions.

3. How to Request a Refund

To request a refund:

1. Contact our support team at Support@vpsedge.net within the refund eligibility period.

2. Provide your account details and a brief explanation of the issue.

3. Our team will review your request and respond within 5 business days.

4. Processing Refunds

Approved refunds will be processed within 10 business days.

Refunds will be issued to the original payment method used during purchase.

5. Disputes and Chargebacks

If you dispute a charge or initiate a chargeback without contacting us first, your account may be suspended, and you may be subject to additional fees.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page.

7. Contact Us

If you have questions about our Refund Policy, please contact us at:
Email:Support@vpsedge.net

Phone: +600164118615

Thank you for choosing VPSEdge. We are committed to providing you with exceptional service and support.